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Managed IT Support

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overview

What is Managed IT Support ?

If you are looking for managed IT support from a team that knows what they are doing and that will provide support according to your requirements, you should call us. At IT Geek Solutions, we are highly experienced at providing managed IT support services to a wide range of sectors.

Plus, you will get a customised service that is tailored to the needs of your business.You can choose from one of our popular packages, or you can get a customised solution. Call today for more information.

Our Managed IT services will help you succeed. Let’s get started

Solutions

Our Managed IT Support Options

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    Full IT support

    This is ideal if you don’t have an IT department inhouse but your team needs IT support. Our team will get to know your systems and platforms to ensure the support your team gets is efficient, helping them work more productively.

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    Support for your existing IT department

    We can also provide backup IT support to your existing IT department. This includes offering additional skills that your current IT doesn’t have. It can also include providing support when your IT team isn’t available, or it can include support outside normal business hours.

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    24/7 support

    We will tailor the managed IT support we offer your business according to your needs. This can be during your normal hours of operation, but we also offer a 24/7 support option too.

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    Onsite support

    Onsite support is available where our team will come to your premises. This is important for major incidents as well as incidents of any size or scale that are business critical.

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    Telephone, chat, and email support

    We offer other support communication options, including telephone, chat, and email. In other words, we will provide support options to your team via their preferred method of communication.

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    Remote access support

    Another support option we offer that is very efficient and costeffective is remote support. This is where our team can remotely access your computers and servers to fix problems directly or to help members of your team.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

1 monthly fee for all IT services. No costly surprises
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Pricing and Plan
PACKAGE TABLE ESSENTIAL PRO ULTIMATE CUSTOMIZE
ON-LOCATION HOURS 12 20 50 CREATE YOUR OWN
REMOTE SUPPORT HOURS 6 10 25
OUT OF WORK HOURS - - -
EMERGENCY RESPONSE - - -
PRIORITY SCHEDULING - - -
PREVENTATIVE VISITS ONCE A QUARTER ONCE A MONTH ONCE A WEEK
ANNUAL REVIEW & AUDIT x x -
DISCOUNT ON HOURLY RATE 10% 15% 20%
TOTAL SAVING (AED) 300 750 2,500
TOTAL COST (AED) 2,700 4,250 10,000